How Can We Help?
From our base in the Cotswolds, our dedicated and experienced customer service team are on hand to support you with any queries or questions you might have.
If you have not already done so, we recommend registering your products with us as soon as possible to extend your guarantee.
Customer Service Manager, Lynsey Brown, shares her top tips and advice for caring for your rooflight below.
For detailed operations and maintenance information, please download the O&M manual below.
The length of guarantee is determined by your chosen frame specification and proximity to the coastline.
Upon product registration with us, this guarantee can be extended as set out below, provided that the appropriate products have been installed to suit their location, that these products are regularly maintained, and actions are recorded in accordance with our maintenance instructions. Refer to your Terms & Conditions for further information or contact Customer Services.
*Subject to Terms & Conditions
**Subject to installed location and maintenance
If for any reason you need to return your rooflights or accessories, we recommend you refer to your terms and conditions for guidance on your specific circumstances.
Below is the typical process you can expect for your return or exchange.
We will arrange collection of your returned items through our courier on a convenient date.
For large and bulky items we request these are suitably packaged on an appropriately sized pallet, ready for collection.
For smaller items, please securely package the goods in an appropriate sized box.
All returned items are subject to an assessment on receipt. If there any queries with the returned goods, we will contact you to discuss.
After a successful assessment, we will arrange a refund within 21 days from receipt of the returned items via the original payment method, less the agreed restock and collection charges.
For exchanges, we will contact you to consult on the required replacement.